Child Life Within a Hospital Setting
Who is your competition?
We are a highly specialized field dedicated to providing services that increase patient and family satisfaction as well as positively increase satisfaction scores!
- Healthcare institutions are competing in an environment where patients have choices and are influenced by impressions of quality and service. Patients are consumers of healthcare, who are increasingly more informed.
- The competitive nature of healthcare systems makes service an important strategic and competitive tool.
- Child life services have been widely recognized to impact impressions of quality and service and may be a factor upon which families decide where to bring their children for care.
- In an inpatient setting the types of interventions provided by a CCLS may decrease the length of patients stay and improve the coordination of care provided.
- In an outpatient setting a CCLS will likely improve flow and increase the number of procedures that can be done per day.
- Certified child life specialists are a relatively low cost resource that can be tremendously effective in roles that other staff such as nurses may otherwise take on.
- For instance, in a pediatric radiology department without a child life specialist an imaging technologist may help to prepare the child in the MRI room for a few minutes before the scan begins.
- With the addition of a child life specialist, the preparation of the child can begin over the phone or in the waiting room, such that the higher cost resources of the imaging technologist and MRI room are not used for that portion of the process.
Please contact us to met up a meeting to further discuss options on how services save you money and increase your revenue.
- For example, CCLS are often able to impact rates of sedation by offering additional pain management techniques.
- If payments are bundled or diagnosis-related group (DRG) a reduction in those kinds of higher cost procedures could be quite financially valuable.
- A direct inquiry is recommended in deciding where existing or new CCLS should focus their time within your program.
- The widespread use of patient satisfaction survey tools has changed how hospitals assess quality care, and the ease with which customers can access and compare this data has significant ramifications for the business strategy of healthcare organization's.
- In addition to the importance of image among consumers, satisfaction data is increasingly linked to quality and even reimbursements, grants and awards.
- The Press Ganey Hospital Pulse Report (2010) found that, based on survey results from more than 1,700 hospitals in the United States.
- The top three issues identified by inpatients relate to communication and empathy, including response to concerns, being included in treatment decisions, and having one’s emotional needs addressed while hospitalized.
- The highest priorities in the outpatient environment centered around meeting the emotional needs of the patient and included response to concerns, sensitivity to needs, and concern for worries.
- These top priorities reported by patients directly relate to staff interactions and interactions that exist in the essence of the child life specialist’s role.
Marketing the availability of Child Life Services could set you apart from your competition
Do you currently provide true family-centered care?
In addition to being seen as a driver of patient satisfaction: family-centered care has become a focus in many healthcare institutions; as a way to improve quality, safety, efficiency, and financial outcomes.
Charmel & Frampton (2008) analysed the business case for patient centered care, noting that hospitals that provide patient-centered care reap a number of financial benefits, including:
• Reduced length of stay
• Lower cost per case
• Decreased adverse events
• Higher employee retention rates
• Reduced operating costs
• Decreased malpractice claims
• Increased market share
Patient-centered care is often cited as a way to achieve product differentiation in healthcare.